| FREQUENTLY ASKED QUESTIONS |
Below are some of the most common problems or questions we get from our users. Please browse through our F.A.Q to identify any of the problems you are facing. If you find nothing here that fits your problem do give us a buzz.
Q. If I purchase three units, can I use one remote control for all of them?
A. Yes, you may do so. It is recommended not to start the three unit at the simultaneously period to prevent a high load power consumption at start up. You are advise to start the air conditioner individually by pressing the remote control unit aiming directly to the air conditioner (please obstruct the necessary side of the remote control in order not to send any signal to other air conditioners).
Back to top ^
Q. Why is the air conditioner so noisy?
A. The blower and coil may be dirty. Or, the noise may come from the vibration due to uneven wall surface or a glass partition or a thin plywood partition, which the compressor operating noise could have been easily transmitted into the room
Back to top ^
Q. Why is the air conditioner not cold?
A. Please check if the thermostat was set too high. Or, the selection of the operating mode could be incorrect. Or, there is insufficient refrigerant. Or, the unit is undersized. Or, the orientation of the room, e.g. facing direct sunlight. Or, poor distribution of air to the entire room due to the shape of the room. Poor location of air conditioner and blockage of the outlet by furniture, etc
Back to top ^
Q. What is soft/dry mode?
A. Soft/Dry mode is used to de-humidify the room space. The unit does this by air conditioning for a minimum amount of time, which allows collection of moisture from the air without changing the temperature noticeably.
Back to top ^
Q. Why bad odour is smelled during air conditioner start up?
A. The bad odour might be come from surrounding environment. We would like to recommend using the Auto Fan Speed during air conditioner start up operation, this Feature is useful for deodorizing control
Back to top ^
Q. The fan keeps cutting in and out. Is there a problem?
A. Panasonic units are designed to switch the indoor and outdoor fans on and off in order to provide the temperature conditions set by the user
Back to top ^
Q. Do I have to change the filters? How often does this need to be done?
A. Air filters fitted to indoor units should be regularly inspected and cleaned. Initially check every 2 weeks, until some idea is gained as to how quickly dust is building-up. At the very least, air filters should be cleaned every month. Some indoor units are fitted with Air Purifying Filters, which are a smaller filter and are not washable. Individual instructions supplied with each unit should be carefully followed
Back to top ^
Q. Whenever there is a power failure, and the power is restored, the split air conditioner switches itself on. How do I stop this from occurring?
A. Panasonic air conditioners are designed to operate so that in case of a power failure, it will return to the setting that it was on prior to the power failure. This is an in-built feature which cannot be altered. Once the unit has switched on, operation will resume as normal
Back to top ^
Q. Why is there water leaking at the outdoor unit whenever the air conditioner is turn on?
A. The water leaking phenomena is normal for outdoor unit because moisture from ambient air condensate at outdoor unit particularly at the 2-way and 3-way valve where the copper tube was connected. Or, the drainage could have been blocked due to some dirt being accumulated in the drainage pipe. Or, there is insufficient refrigerant.
Back to top ^
Q. Do we need to service the Condensing (outdoors) unit? If yes, how often?
A. You need to clean the condensing unit at least once a year to make sure the air circulation of the unit is not blocked. It can affect the cooling efficiency, a shorter compressor life and even your electrical bill. Sometimes, it is subjected to environmental condition, which requires a qualified technician to give recommendations
Back to top ^
Q. Why does ice-forms on the copper pipes of the condenser (outdoor) unit?
A. There are two possibilities. Ice-forming on the discharged pipe (the smaller sized one) is due to insufficient gas in the system. Ice-formation on the suction pipe (the bigger one) could be caused by a dirty fan coil unit or, a dirty filter or, the indoor unit blower is not rotating
Back to top ^
|
